Case Studies Insurance & Travel

Every policy in America. One perfect fit.

A full-service concierge travel insurance brokerage and AI-powered quote platform that searches every travel insurance policy in America to find the perfect coverage for each traveler, at no extra cost.

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Kim, the Travel Defend concierge

Hi, I'm Kim. Let's find the perfect policy for you.

Only USA residents can purchase a policy

Working rebuild of step one. Try it.

Product
Concierge brokerage + AI quote platform
Market
United States
Platforms
Desktop & mobile web
Quote flow
6 guided steps
Cost to traveler
No extra cost
The Product

A broker's expertise, in a quote anyone can finish.

Travel Defend pairs a concierge service with software that does the searching, so each traveler ends up with coverage that fits their trip.

Searches every policy

Every travel insurance policy in America is in scope, narrowed down to the one that suits this traveler.

AI-powered quotes

A quote platform that turns a short guided conversation into coverage options.

Hi, I'm Kim. We are experts in every travel insurance policy in America.

Full-service concierge

A concierge brokerage stands behind the software, right through to claims assistance.

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At no extra cost

The concierge search comes with the policy. Travelers don't pay extra for it.

The Quote Flow

Insurance questions, asked one at a time.

  1. 1

    Six clear steps

    A progress bar shows exactly how far along the traveler is.

  2. 2

    A person opens the conversation

    Kim says hello before asking for anything.

  3. 3

    Help at the moment it's needed

    Hints sit right under the field, like the note that policies are for USA residents.

Travel Defend quote flow on desktop, step one of six, with Kim asking what state the traveler lives in
The Quote Screen

Everything a traveler needs to say yes.

One screen holds the price, the reassurance and the trip details. Pick a number to explore it.

Travel Defend quote page for a trip to Germany, shown on a laptop, with a countdown timer, optional add-ons and an AIG Travel Guard plan summary
Visual Language

Calm enough to trust. Bright enough to feel like travel.

Emerald#005242
Lime#80C11F
Pale#E3FBBD
Mint#F0FAF8

Questions speak in a warm serifWhat state do you live in?

Guidance stays in a clean sansOnly USA residents can purchase a policy.

Building a quote platform of your own?

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